Last Modified: 2022-03-09
You have the right to make a complaint at any time to the Hellenic Data Protection Authority (HDPA), the Greek supervisory authority for data protection issues (https://www.dpa.gr/). We would, however, appreciate the chance to deal with your concerns before you approach the HDPA so please contact us in the first instance. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2. WHO WE ARE
2.1 Here are our details:
– Our Website address is https://www.mayainsights.com
– Our company name is MAYA INSIGHTS P.C
– Our registered address is Chiou 56, Athens 104 39, Greece
– Our Data Protection Officer can be contacted at [email protected]
3. WHAT WE MAY COLLECT
3.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
3.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier. When you email, phone, live chat or otherwise, we may collect information such as your first name, last name, email address and phone number;
- Contact Data includes billing address, invoicing address, email address and telephone numbers;
- Financial Data includes bank account and payment card details;
- Transaction Data includes details about payments and other details of our Services you have purchased from us;
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website;
- Profile Data includes your username and password, your interests, preferences, feedback and survey responses;
- Usage Data includes information about how you use our Website and Services;
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences;
- Cookies Data like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites;
- Third Parties and Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or through the Services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our Website. We are also working closely with third parties (including, for example, business partners, suppliers, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them;
3.4 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3.5 We will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
a) You have given consent to the processing of your personal data for one or more specific purposes;
b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
c) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our financial payments, except where such interests are overridden by the fundamental rights and freedoms of the data subject, in particular where the data subject is a child.
4. HOW WE MAY COLLECT AND USE YOUR DATA
4.1 We (or third party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you including through:
Direct interactions. You may give us your information by filling in forms via our Website or via any Order Form or other documentation or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
a) visit the Website;
b) subscribe to our Services, create an account on our Website or sign an Order Form or other related documentation;
c) carry out our contracts with you and/or provide the relevant Services to you;
e) request marketing to be sent to you;
f) enter a competition, promotion or survey; or
g) give us some feedback.
4.2 In addition to the above, we may use the information in the following ways:
a) To personalise your Website experience and to allow us to deliver the type of content and product offerings in which you are most interested.
b) To administer a contest, promotion, survey or other site feature.
c) If you have consented to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please opt-out, remove or modify information you have provided to us. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
d) Present Website content effectively to you.
e) Provide information, and services that you request, or (with your consent) which we think may interest you.
f) Tell you our charges,offers or proposals.
4.3 We will only use your personal data when the Data Protection Legislation allows us to. Most commonly, we will use your personal data in the following circumstances:
a) Where we need to perform the contract we are about to enter into or have entered into with you.
b) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
c) Where we need to comply with a legal or regulatory obligation, for example compliance with health and safety, tax or other statutory obligations.
4.4 Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to our marketing communications or sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at [email protected] , and we will either delete your data from our systems or move your data to our “unsubscribe list”. However, you acknowledge this will limit our ability to provide the best possible services to you.
5. WHERE WE STORE YOUR DATA AND SECURITY
5.2 Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Website and/or as a result of the provision of the Services to you. We abide by the principles governing the processing of personal data under the Data Protection Legislation and we take appropriate organisational and technical measures to ensure the security and confidentiality of your personal data and to protect them against any accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, as well as any other form of unlawful processing. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
5.3 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
5.4 By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.
5.5 We have implemented security measures such as a firewall to protect any data and maintain a high level of security.
5.6 Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.
5.7 If we give you a password upon registration on our Website, you must keep it confidential. Please don’t share it apart from those that they have a business need to know.
5.8 We will keep personal data for as long as is necessary.In general we will keep your personal data for as long as we have a business relationship with you or another person (for example, a legal entity for which you are the authorized representative / agent or beneficial owner) in relation to which we have obtained your personal data.
We may however be required to retain personal data for a longer period of time to ensure we comply with our legislative requirements or to defend ourselves against legal claims and proceedings. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.
6. DISCLOSING YOUR INFORMATION
6.1 We are allowed to disclose your information in the following cases:
6.1.1 If we want to sell our business, or our company, we can disclose it to the potential buyer.
6.1.2 We can disclose it to other businesses in our group.
6.1.3 We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
6.1.4 We can exchange information with others to protect against fraud or credit risks or to defend ourselves against legal claims and proceedings.
6.2 We may contract with third parties to supply services to you on our behalf. These may include cloud hosting processing, data visualization processing, customer communication processing, payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data.
6.3 Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the Data Protection Legislation. Any third party that we share data with will not be permitted to use it for any other purpose than fulfilling their contract with us.
7. YOUR RIGHTS
7.1 Under the Data Protection Legislation, you have the right to:
- request access to, deletion of or correction of, your personal data held by us at no cost to you;
- request that your personal data be transferred to another person (data portability);
- be informed of what data processing is taking place;
- restrict processing;
- to object to processing of your personal data;
- withdraw your consent to processing if we rely on consent;
- complain to a supervisory authority.
7.2 You also have rights with respect to automated decision-making and profiling as set out in section 10 below.
7.3 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
7.5 If you have exercised any or all of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us, you have also the right to complain to the Hellenic Data Protection Authority (HDPA), the Greek supervisory authority for data protection issues (https://www.dpa.gr/).
8. LINKS TO OTHER SITES
8.1 Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
10. AUTOMATED DECISION-MAKING AND PROFILING
10.1 In establishing and carrying out a business relationship, we generally do not use any automated decision-making. In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under Data Protection Legislation, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.
10.2 The right described in section 10.1 does not apply in the following circumstances:
a) the decision is necessary for the entry into, or performance of, a contract between the you and us;
b) the decision is authorised by law; or
c) you have given you explicit consent.
10.3 Where we use your personal data for profiling purposes, the following shall apply:
a) Clear information explaining the profiling will be provided, including its significance and the likely consequences;
b) Appropriate mathematical or statistical procedures will be used;
c) Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
d) All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.
11. YOUR AGREEMENT
12. DISPUTE RESOLUTION